Mercedes-Benz Trucks Uptime
Under our cover, your truck is safe and secure.
Maximise your vehicles time on the road.
Mercedes-Benz Trucks Uptime is an intelligent system that links customer, vehicle and Mercedes-Benz Service Partner.
The fully automatic tele-diagnosis continuously checks the state of the vehicle systems in real-time and shares the data automatically with Mercedes-Benz Trucks to alert the customer, and ensure that any support, repairs and maintenance needs that require attention are provided with perfectly co-ordinated solutions in good time, thus preventing breakdowns before they happen.
We understand the importance to your operation of keeping your vehicles on the road, and that’s why we work to ensure that we provide products and services that work hard for your business every single time.
Real-time Support for Customer Repairs.
Mercedes-Benz Trucks Uptime provides you with timely information and concrete instructions via the customer portal on necessary repair measures for your truck or trailer that you can easily carry out yourself, thereby avoiding unnecessary workshop visits and repair costs.
Efficient Management of Repair & Maintenance Work.
Your Service Partner bundles the pending repair and maintenance tasks and contacts you to arrange an appointment, optimally tailored to your personal schedule and the maintenance requirements.
Avoiding Vehicle Breakdowns.
If a truck is in acute danger of breaking down, you will be informed by the Mercedes-Benz Trucks Customer Assistance Centre (CAC) without delay. If an immediate repair is required, the CAC will help you to arrange a workshop appointment that is optimally tailored to your vehicle route and transport assignments.
The CAC will check first that the required parts and resources are available at the workshop so that the vehicle can be repaired straight away.