HOW IT WORKS
On receiving a call for roadside assistance, our Customer Assistance Centre (CAC) records all of the details on their breakdown management system and searches for the most appropriate FUSO S24 Hours Technician to attend. All of our Daimler Truck Service 24 Hours support vehicles are fitted with GPS trackers which allows the location of each vehicle to be displayed on the CAC’s mapping system.
Once the appropriate Technician has been identified, the CAC notifies them that there is a breakdown for them to attend. The Technician can access all of the breakdown details via their smartphone, standard issue for our FUSO S24 Hours Technicians, which they then use to accept the case and provide an estimated time of arrival (ETA).
The CAC receives the ETA as a real-time update on their breakdown management system and relays this to the customer. The Technician continues to provide real-time updates to the CAC via their smartphone until the vehicle is back on the road.
All new FUSO Trucks receive cover for roadside assistance and/or recovery for the first year should the vehicle be stranded on the road and/or cannot be started, which can be caused by a technical defect, which is covered under warranty.
CXI (CUSTOMER EXPERIENCE INDEX)
WE WANT TO HEAR FROM YOU
Your feedback matters to us. That is why after every new vehicle purchase or service of your current vehicle, our Ask Africa Team will reach out to you to find out about your experience with us. We encourage you to take the time to complete our survey, in order for us to improve the service that we provide to you.
QUALITY SERVICE
ACCESS TO THE BEST
Access to quality service, and the availability of parts, determines how well and how long your fleet performs.
Throughout our extensive Southern African network of service centers, our specially trained technicians are ready to address all your service needs.
By guaranteeing FUSO Genuine Parts and properly implementing essential maintenance, we can keep your vehicles running smoothly to minimise the impact of downtime on your business.
We’re always looking to improve ourselves and our offering, innovating and developing new technology for driving performance and comfort, to give you the best value for your money.
OUR PROMISE
RESPONSIVE AND RESPONSIBLE CUSTOMER CARE IS A FUSO HALLMARK
With our extensive dealership network in Southern Africa, FUSO customers can rest assured that their vehicles are always maintained in excellent working, profit-generating condition.
Our ‘WE PROMISE’ service concept ensures a consistently high-quality service experience for customers. Ensuring essential maintenance is properly implemented and fitting high-quality FUSO Genuine Parts keep their vehicles running smoothly and minimise their downtime.